Refund Policy

Right of Withdrawal (EU Consumers Only)

If you are a consumer residing in the European Union, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day you or a third party named by you, who is not the carrier, takes possession of the goods.

To exercise your right of withdrawal, you must inform us:

Lenz Aplification GmbH
Salierstraße 120
71334 Waiblingen
Germany
Email: eddy@lenzamplification.com

by means of a clear statement (e.g. by email) about your decision to withdraw from this contract.

To meet the withdrawal deadline, it is sufficient that you send the notification before the 14-day period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments received from you, including the cost of delivery (except for any additional costs resulting from your choice of a delivery method other than the standard, least expensive option offered by us), without undue delay and at the latest within 14 days from the day we receive your withdrawal notice.

We will use the same means of payment that you used for the original transaction, unless we have expressly agreed otherwise. You will not be charged any fees for this refund.

We may withhold the refund until we have received the returned goods or you have provided proof of having sent back the goods, whichever is earlier.

You must return the goods to us at your own cost without undue delay and in any event no later than 14 days from the day on which you informed us of your withdrawal. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Non-EU Customers

For customers outside the European Union, refunds and returns are handled on a case-by-case basis and are subject to applicable local laws. Please contact us before returning any goods.